Who Is

watching out for you?

In today's world you need to understand a few more things...

Who Is

knocking on your virtual front door?

It could be someone down the block or from the Bloc

Painful user experience will drive them to work around IT

Chris Fleck, Citrix

24-November-2015 IT can’t be driving users to go around IT. 

“Top of mind for our group is leveraging Internet of Things (IoT) for increasing the value of apps and data they host, said Chris Fleck, VP emerging solutions at Citrix. “We’re known for virtual desktops and getting apps to any device – thin client, laptop, phone and desktop – and making it all more secure and manageable. What we’re pursuing now to expand that is what we refer to as the integration of everything – connecting things and people and services.”

Citrix is used in hospitals for electronic medical record (EMR) apps and to keep them secure, while allowing them to be accessible in patient rooms and on doctors’ devices. When users can automatically capture vitals – blood pressure, respiration, heart rate – via Bluetooth-enabled devices and route it thru the EMR, then both the time consumption of manually entering data from numerous medical devices, plus also the probability of typo or other errors reduction, are benefits.

“We’re also doing things like adding notifications, providing patients with wearables such as activity trackers,” Fleck said. “Suppose a patient recently had surgery and is over the threshold of permitted activity. We capture that data from the wearable and put it into EMR. We can send alerts to the provider at hospital or clinic or doctor or patient. There’s a lot more that can be done now to provide better outcomes and reduce complications.”

Opportunities exist for IoT in the enterprise, with companies creating workplaces of the future by accommodating millennials, while saving millions of dollars in real estate costs. Companies are transforming workplaces into future digital workplace environments with unassigned seating, conference rooms, and collaboration.

“You want to make it easier to automatically connect to the closest printer, make your location visible to automate the logon process, swipe your screen to a bigger one and automatically connect to the PBX,” said Fleck. “There are all kinds of things that can be done besides finding empty conference rooms. It’s about creating a better workspace.”

Old school bosses are the biggest issues with that… although Fleck says the best convincing is showing the one-year payback going from fat PCs to virtualized infrastructure with centralized everything, while rebuilding a cool new environment that everybody wants to work in.

“Unoccupied workplaces are expensive… here we’ve been able to double the occupancy and it doesn’t look like it,” he said. “Hidden benefits are better time management, casual informal settings versus having to book a one-hour meeting, finding time on calendars… there’s more than the real estate benefit.”

In the near future he sees an increase in wearables driving BYOD. As more individuals start using them, they’re going to be more resistant to IT or other managers saying they don’t want employees using them. It’s similar to when workers first began taking their smartphones to their offices.

IT is concerned, because often there’s a companion app that runs from the activity tracker to a smartphone. You don’t want that to be the company phone. The employee doesn’t want to carry multiple devices. Fleck expects to see an increasing effort to deal with BYOD, to containerize apps and data to separate personal from company.

User experience is changing, and from an IT perspective there used to be a mandate where IT provided apps and employees didn’t get a vote or even a chance to offer feedback.

“What’s happened is if the apps are too painful to use or too restricted there becomes a shadow IT, with personal dropboxes, access points, and other potentially vulnerable network points,” said Fleck. “We’re focused on providing great user experience while still providing IT with manage and track capability. If you ignore user experience and only listen to security, it puts everybody outside regulations. End users can’t be going around IT, and we can’t be driving them to.”